A $10,000 Watch Deserves the World’s Best Shipping Experience
81% of luxury carts are abandoned when shipping doesn’t meet expectations. ShipperHQ helps you provide the premium shipping options and security high-value orders demand – so you can generate more sales, protect your margins, and elevate your brand.
Shield Your Business from Fraud, Theft, and Return Abuse
Luxury brands lost $103B to return fraud and $12B to porch piracy last year. ShipperHQ helps you prevent theft, block abuse, and offer safer delivery choices at checkout.
Prevent theft and fraudulent “missing package” claims. Automatically hide unsecure delivery methods like PO Box or front-door delivery for high-value products like designer jewelry or handbags.- Display secure delivery methods like white-glove, in-store pickup, or hold-at-location. Control which options customers see at checkout based on order value, location, SKU, or customer group.
- Set crystal-clear delivery expectations. Show exact dates based on real lead times, production schedules, and blackout days – for every product, carrier, and warehouse.
Offset return costs. Offer premium shipping with free returns for a small added fee.- Restrict repeat offenders. Use customer groups to block or limit shipping options for high-risk shoppers.
Deliver a Checkout Experience That Feels as Premium as Your Product
Give your customers transparent shipping details, curated delivery choices, and a frictionless checkout that reflects your luxury brand. ShipperHQ lets you control every detail of checkout to reflect your brand’s standards.
- Let shoppers choose how to receive their order. Offer services like white-glove, scheduled delivery, or local pickup.
- Offer a clean, brand-first checkout. Customize naming, styling, and messaging to keep the focus on your brand, not your carrier’s.
- Simplify delivery options. Use rate shopping and method merging to make choices feel clear and intentional.
- Drive conversions with smart shipping promotions. Set free shipping thresholds or exclusive offers based on cart value, location, and customer group.
- Show duties and taxes upfront. Display total landed costs at checkout to avoid surprise post-purchase fees that could otherwise damage your brand reputation.
Orchestrate Complex Shipping with Full Control
Luxury fulfillment can get complicated fast – from multi-warehouse orders and VIP preferences to made-to-order SKUs and delivery restrictions. ShipperHQ handles it all, delivering accurate shipping options at checkout. No code required.
- Take control of carriers, freight, and rates. Connect to 50+ live rate carriers (including LTL), upload table rates, or use your own custom carriers. Automatically apply liftgate, inside delivery, or white-glove fees based on what’s in the cart and where it’s going.
- Rate exactly how you pack and ship. Use dimensional packing that reflects package size, product orientation, padding, and box rules – so fragile items stay protected, and rates are spot on.
- Control whether items ship together or separately. Merge or separate shipments by SKU, value, lead time, or origin – whatever works for your fulfillment.
- Route smarter. Fulfill from the nearest warehouse or dropshipper based on product, destination, or any other custom logic.
- Customize delivery logic down to the SKU. Apply surcharges, restrict methods, or hide delivery options for items that require special handling or security.
Get Accurate Rates from the Carriers You Trust
Connect to 50+ live rate carriers, use your own custom tables, or blend both. Show only the methods that match your shipping logic.
Pack Smarter & Protect Luxury Goods with Dimensional Packing
ShipperHQ calculates shipping costs based on product dimensions, box sizes, padding needs, and orientation. Rates reflect your real operations and luxury goods arrive safely.
Avoid Surprise Fees with Address Validation & Shipping Rules
Auto-detect residential vs. commercial addresses and apply the correct surcharges upfront. Place restrictions on high-risk zones, products, or customer groups.
Offer Safer Fulfillment with In-Store Pickup & Ship to Store
Let customers choose in-store pickup for high-value items, whether you’re fulfilling from store inventory or shipping to your store. Use any rate, from live rates, to table rates, to flat rates.
Enhance Checkout with Exact Delivery Dates & Scheduled Delivery
Show accurate delivery dates based on your real lead times, production schedules, and blackout windows – or let customers schedule delivery at checkout.
Offset the Cost of Returns
Give shoppers return options upfront. Let them choose between lower-cost shipping without free returns or premium delivery that includes them.
"Have been using ShipperHQ for over 8 years now. We couldn’t run our business without it. The support provided by the team is outstanding."
"ShipperhQ has helped us provide a better, cleaner user experience. And in our niche industry, when customers are happy, they tell a friend."
—Alex Cramer, CEO
"One of our biggest drivers for using ShipperHQ is its flexibility. Their platform is easy to install, test, and setup. If we need to make a change to our shipping quickly, it only takes us a few clicks before it can take effect immediately at checkout. Just the amount of time it’s saved us and will save us in the future makes ShipperHQ worthwhile."
—Aynsley Peet, Head of eCommerce
"Customers want to know precisely when their order will arrive without any guessing involved. With ShipperHQ, that’s exactly the type of checkout experience a customer receives."
—Noah Solomon, Digital Director
Over 6,000 eCommerce Brands Optimize Their Checkouts with ShipperHQ
FAQs
How do I make sure fragile or uniquely packaged luxury items are quoted and shipped correctly?
ShipperHQ gives you full control over how each product is packed and rated at checkout. You can define custom box sizes that match your actual packaging, assign specific boxes and padding requirements to specific products, and set packing rules so fragile or irregularly shaped items are never grouped incorrectly.
For items that always ship in a fixed configuration, you can define exactly how many boxes a product ships in and at what dimensions. For items that must ship alone, a Pack Separately rule ensures they are rated and fulfilled in their own packaging every time. This means checkout rates reflect what you are actually charged, and your fulfillment team works from accurate packing instructions.
Dimensional packing in ShipperHQHow do I offer white-glove delivery as a named option at checkout?
ShipperHQ lets you present white-glove delivery as a clearly labeled shipping method at checkout, named however you choose. You can call it "White Glove Delivery," "Premium In-Home Setup," or anything that fits your brand rather than defaulting to generic carrier language.
You control when it appears using shipping rules, so white-glove can be offered only for specific products, order values, or customer tiers. It will not show up on standard orders where it does not apply. You can also add any applicable service fee directly to the method so customers see the full cost transparently at checkout.
Shipping rules in ShipperHQHow do I show accurate shipping rates when orders are fulfilled from different stores or warehouses?
ShipperHQ gives you the ability to set up each store, warehouse, or dropship supplier as a separate origin with its own carriers, methods, and rules. Shipping is rated from each location independently and the results are combined into a single total at checkout.
This means a customer ordering pieces that ship from different locations sees one accurate rate rather than a flat estimate that costs you margin. Each origin can operate with completely different carrier configurations, giving you precise control over how each fulfillment point is represented at checkout.
Multi-origin shipping in ShipperHQHow do I block PO boxes and enforce secure delivery methods for high-value orders?
ShipperHQ lets you hide unsafe delivery methods at checkout using Shipping Rules based on cart value, product, or destination. You can block PO Box, APO/FPO, or front-door delivery for high-value orders and show secure alternatives instead.
For example, you can require signature delivery, hold-at-location, white-glove service, or in-store pickup when certain conditions are met. Rules can combine product, order value, customer group, and destination so delivery options adjust to the risk level of each order.
How can I prevent fraud, theft, and return abuse?
ShipperHQ lets you use customer groups to control which shipping methods specific shoppers see at checkout. You can hide premium options, remove free shipping, or limit delivery choices for high-risk accounts without affecting other customers.
Flagged customers can be grouped in your ecommerce platform and synced to ShipperHQ, where rules automatically adjust their available methods. Rules can be applied by carrier, method, or full checkout conditions depending on how granular you need to be.
Can I rename standard shipping methods to match my luxury brand experience?
Yes. ShipperHQ lets you control which shipping options appear, how they are named, and how they are presented, so the checkout experience reflects your brand, not your carrier’s defaults. You can rename methods to anything you like, such as "Complimentary Delivery," "White Glove Service," or "Express Delivery."
Rate Shopping lets you compare rates from multiple carriers behind the scenes and surface only the best option under a single, customizable name. Free shipping or exclusive delivery options can also be triggered based on cart value, customer group, or product type.
How do I show accurate delivery dates for made-to-order luxury products?
ShipperHQ's Delivery Date and Time feature shows accurate delivery dates based on your lead times, production schedules, cutoff times, and non-operating days, so customers see a date you can meet.
For made-to-order or luxury items, you can set lead times by warehouse, product, or shipping group. non-operating days prevent unavailable dates, and dispatch dates can be shown alongside delivery dates for clarity at checkout.
Delivery Date and Time is available on most platforms and supports major parcel carriers like UPS, FedEx, USPS, and Canada Post. LTL carriers show estimated dates where supported. Calendar date selection requires the Magento extension or the Enhanced Checkout feature on other platforms.
How do I show fully landed costs, including duties and taxes, for international buyers?
ShipperHQ shows total landed cost at checkout, including duties, taxes, and tariffs, so international customers see the full price before placing an order.
Duties and taxes are calculated in real time across 200+ countries using DHL's global duty engine, which updates automatically as tariffs change. You can choose to collect duties upfront (DDP) or display them so customers know what they will owe on delivery (DDU). Adding HS codes to your products improves calculation accuracy but is not required to get started.
Duties and Taxes is available as a paid add-on on Advanced and Enterprise plans.